We will answer all questions related to online orders at firstname.lastname@example.org
Where can I place my order?
You can place your order at efk-bcn.com and at our physical showroom/store in Vilanova i la Geltrú.
In pre-order collections, shipping is free.
What is the shipping cost for other products?
Peninsula and Balearic Islands/Canaries: Free for orders over €100 // €6.95 for orders under €100
EU: Free for orders over €100 // €34.95 for orders under €100
When will I receive my order?
If the orders that includes other items that we have in stock, we will ship together when we have all the products available. As soon as we send your order, you will receive an email so you can track it, the usual deadlines are:
Spain: 12-15 working days.
EU: 17-20 working days
Rest of the world consult us
Where can I receive my order?
Online orders will be sent to the address you indicate when placing the order.
We also offer the possibility of picking up the order at our store in Vilanova i la Geltrú.
EXCHANGES AND RETURNS
Can I exchange or return a purchased item?
If you are not 100% satisfied with your purchase, you have 15 days from the date of receipt to make an exchange or return.
Returned items must be in their original state, unused with all the clothing labels and all accessories included. Returns that are incomplete, damaged, modified or in a state that ESTER FERRANDO KNITWEAR SL considers inappropriate will not be accepted and will be returned to the customer. For size changes that includes international shipments, the custumer will have pay 40€ for the shipping costs.
Changes or returns will be handled through the following address: email@example.com
Write an e-mail to this address with the change or return you need.
What procedure should I follow to return an item?
Contact us by sending an email to firstname.lastname@example.org requesting the return of the item or change of size. Keep the piece in perfect condition and in its original packaging and we will schedule the picking at the address and time you write to us.
What payment methods can I use?
You can pay for your order by:
Credit card: Visa, Visa Electron, American Express and Mastercard, or Paypal
Can I get an invoice?
Yes, you can download your invoice in the customer area. The invoice data will be those entered when placing the order.
If you want to modify your data, write an email to email@example.com with your order number and the data you want to modify.